Lost / Stolen Credit cards

Lost or stolen VISA ATM/Debit card or Falcon fraud prevention call? Click here.

Lost or stolen VISA credit card or Falcon fraud prevention call? (See below)

To report a lost or stolen VISA credit card:
Call (800) 991-4961 or contact the 24-hour automated attendant at (800) 991-4982. If you immediately report the loss or theft of your VISA credit card, your liability for unauthorized transactions could be $0. Please contact us immediately if you believe your card is missing. Best practice: Make a photocopy of all of the information in your wallet, and keep it in an easily accessible safe place. Be sure to photocopy the back sides of cards — they often contain information for reporting lost or stolen cards, or disputed transactions.

 

Received a call about possible fraudulent activity from Falcon?
We use the Falcon security system to verify transactions on your VISA credit card when the transaction appears fraudulent in any way, based on generic patterns of activity for transactions which were determined to be fraudulent. If you receive a call from Falcon, you may choose to call them back instead of responding immediately to their verification questions. If you wish to phone Falcon, please call them at (800) 437-9392 .

 

Your savings federally insured to at least $100,000 and backed by the full faith and credit of the United States Government. Your savings are additionally insured to $250,000 by Excess Share Insurance. To estimate your National Credit Union Share Insurance Fund coverage, use this insurance estimator or download NCUA's Your Insured Funds brochure. Alabama Credit Union does business in accordance with the Equal Credit Opportunity Act and the Federal Fair Housing Law. We are an Equal Housing Lender. Rates expressed as Annual Percentage Rate or Annual Percentage Yield; all rates and terms subject to change without notice. For complete account disclosures, ask for a copy of our Membership & Account Agreement, Reg CC (Funds Availability) and Reg E (Electronic Transfers) disclosures, Fee Schedule and Member Business Account™ Fee Schedule. Membership eligibility required. Alabama Credit Union is not responsible for content of Web sites which may be accessible via links from this site but are not operated by Alabama Credit Union, and does not represent either the third party or the member if the two enter into a transaction; privacy and security policies may differ from those practiced by Alabama Credit Union.

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