ACU : Debit Card Dispute

» Contact the merchant first. Note the following information:
a. Phone number used to contact merchant
b. Time and date of call
c. Name of person you spoke with
d. If merchant promises a refund, ask what specific date the refund will post.
e. Any details that may be important later, like re-stocking fees on returned items or returns policies

» If the merchant fails to resolve the dispute, contact our Member Care Center at (888) 817-2002. When you contact us, please provide the details needed to research each disputed transaction:
- VISA ATM/Check ("debit") Card number
- Your account number
- Amount of transaction being disputed
- Date transaction occurred
- Place transaction occurred
- Description of transaction
- A receipt from the disputed transaction, if possible, and
- Your signature.

» Be prepared to fax the information to (205) 348-7456. We'll research the disputed transaction(s) and contact you.

» Defining An Unauthorized EFT (Electronic Funds Transfer) Transaction
Regulation E defines an “Unauthorized Transaction” in 205.2 (m)
Unauthorized EFT means an EFT from a consumer’s account initiated by a person other than the consumer without actual authority to initiate the transfer and from which the consumer receives no benefit. The term does not include an EFT initiated
1.     by a person who was furnished the access device to the consumer’s account by the consumer, unless the consumer has notified the financial institution that transfers by that person are no longer authorized;
2.     with fraudulent intent by the consumer or any person acting in concert with the consumer or;
3.     by the financial institution or its employees.

The commentary of Regulation E 205.2 (m) states:
If a consumer furnishes an access device and grants authority to make transfers to a person (such as a family member or co-worker) who exceeds the authority given, the consumer is fully liable for the transfers unless the consumer has notified the financial institution that transfers by that person are no longer authorized. Any notifications that EFT transactions are not authorized if conducted by certain persons must be provided to Alabama Credit Union in advance of any transaction being disputed. Contact our Member Care Center at (888) 817-2002 to obtain the form needed to change your authorized VISA ATM/Debit Card users.